Frequently Asked Questions (FAQ)

Shopping Information

How do I find a product?

You can use our search bar at the top of the page to look for specific products or browse through our categories to explore different options.

Can I save products to my wishlist?

Yes! You can create a wishlist and save products for later purchase. Simply click the “Add to Wishlist” button on any product page.

How do I know if a product is in stock?

Product availability is shown on the product page. If a product is in stock, you will see an “Add to Cart” button. If it is out of stock, you may see a notification or the option to be notified when it’s back in stock.

Can I purchase products as a guest?

Yes, you can make purchases without creating an account. However, creating an account allows you to:

  • Save your shipping information for faster checkout.
  • Track your orders.
  • Access exclusive promotions and offers.

Payment Information

What payment methods do you accept?

We accept payments exclusively through PayPal. You can complete your purchase using:

  • Credit cards & Debit cards (Visa, Mastercard, American Express, Discover) via PayPal.
  • PayPal balance for fast and secure checkout.

PayPal ensures safe and protected transactions without requiring you to share your financial details directly with our website.

Is my payment information secure?

Yes, your payment information is 100% secure. We use SSL encryption and other security measures to protect your personal and financial data.

Can I use a coupon code?

Yes! You can apply a coupon code at checkout. Simply enter the code in the designated field and click “Apply” to receive your discount.

What happens if my payment fails?

If your payment fails, you will receive a notification and have the option to try again or choose a different payment method. Please ensure:

  • Your payment details are entered correctly.
  • Your account has sufficient funds.
  • Your card or payment method is not restricted by your bank.

Order & Returns

What is your return policy?

We offer a 180-day return policy. You can return eligible items within 180 days of receiving your order.

How do I return an item?

To return an item, please follow these steps:

  1. Contact our support team at Support@pocateez.com with your order details.
  2. We will provide return instructions and the return shipping address.
  3. Package the item securely in its original condition and include a copy of your order invoice.

Who pays for return shipping?

  • If the item is defective or incorrect, we will cover the return shipping cost.
  • If you return the item for other reasons, the customer is responsible for the return shipping fee.

Can I exchange an item?

Yes! You can exchange an item for a different size or color. Please contact our customer support team for assistance.

Contact Us

If you have any other questions, feel free to reach out to us:

📍 Address: 6161 Nixon Ne Cir, Covington, GA 30014
📧 Email: Support@pocateez.com
📞 Phone: 678-457-7569
🕒 Support Hours: Monday – Friday, 9:00 AM – 6:30 PM (EST)

We’re happy to help! 😊