Returns Policy

At PocaTeez, we understand that returns may occasionally be necessary, and we are committed to making the process as seamless as possible.

How to Initiate a Return
To start a return, please contact our support team via the “Contact Us” page within 180 days of receiving your order. For a faster resolution, kindly provide the following details:

  • Name on the order
  • Order number
  • Detailed description of the issue
  • Photos illustrating the problem
  • Preference for a replacement or refund

Please note that we are not responsible for customer errors, including spelling or grammatical mistakes, issues with original images, or incorrect order selections. We strongly advise reviewing your order carefully before completing your purchase.

Return Policy

We accept returns for non-sale items within 180 days of receiving your order. Returned items must be in their original condition—unwashed, unworn, with tags attached, and accompanied by a sales receipt. Please review the following guidelines:

Return Shipping:

  • We offer free returns for damaged or defective products.
  • Return cost: $0.00 (for eligible returns).

Returns Procedure

Once you have contacted Support@pocateez.com and received an approved return address, please follow these steps:

  1. Prepare Your Return Package:
    • Include a printout of your purchase confirmation email inside the package with all returned items.
  2. Ship the Package:
    • Use your local post office or a courier service to send the package to our designated warehouse.
    • Provide us with the tracking number once the package has been shipped.
  3. Confirmation & Refund Processing:
    • Once we receive your returned items, we will send an email confirmation.
    • You will be notified via email regarding the approval or denial of your refund request.

Need Help?

If you have any questions or need further assistance, feel free to reach out to us. Customer satisfaction is our top priority, and we are always here to help.

  • Email: Support@pocateez.com
  • Phone: 678-457-7569
  • Support Hours: Monday – Friday, 9:00 AM – 6:30 PM (EST)

Thank you for shopping with PocaTeez!